Some questions are asked frequently. Here you can get detailed answers for these usual questions.
Ordering, shipping & delivery
- Batronix address and contact information
- Batronix bank details
Please send us an email request to supportbatronix.com if you need our bank details. Thank you!
- Batronix European VAT ID (EU-VAT-ID)
Our EU-VAT Identnumber (EU-VAT-ID) is DE813352287.
- Do you have the item in stock?
We generally keep large quantities of all items offered in the shop in stock. Therefore we can ship immediately after we got your order and payment in the most cases.
At each product, you can see a stock status icon near the order icon. Please leave the mouse for some seconds over the stock icon. A tooltip will pop up and explaining the stock icon for this product.
If you need a higher amount of a product or if you want to get sure, you can contact us. Please let us know the product name and the amount you need.
- How much does shipping cost?
For orders above 400 Euro, we do not charge for shipping anywhere within the countries of the EU! This applies for standard shipments using the parcel service DHL.
For orders below this amount and for shipments outside of these countries, our online shop calculates fair shipping costs based on our own costs.
You can also view the shipping costs on the following page without first having to put products into your cart: Online Shipping Cost Calculator
If you are not sure about the weight of a product simply choose the link „Calculate shipping costs“ which you can find next of each item in the shop.
- How long does shipping take?
We usually ship within one business day after we got your order and payment. Please note that bank transfers to foreign countries take one to five business days. Credit card and PayPal credit card payments arrives within some minutes.
The shipping time depends on the shipping option (Postal Airmail or DHL Express) and the country. The online shop will show the estimated delivery times. Please note, that delays can occur at times with high parcel volumes, like around christmas.
- Which courier is used for shipment?
We are able to offer you standard- or cash on delivery*1 shipments using DHL or Express shipments with DHL Express services. The Onlineshop will show you the available shipping options and costs for your address during the ordering process.
*1Cash on Delivery: only available in some few countries
- Is my order on the way already?
If you specify a valid email address during your order, we will send you a shipping notification as soon as we packed your order.
Where can I find the software and the device drivers for my device?
Questions regarding Batronix products and software
- Questions regarding the parallel port Eprom Programmer 3.x/4.0
- Questions regarding the parallel port Flash MC Programmer I and II
- Questions regarding Batronix software programs
General questions regarding memory chips
- How can I make copies from a chip?
It is easy to make a copy from an existing chip. You will only need a programmer which must support the chip, the chip to be copied and a second chip from the same type. If the chip have a special package type (non DIP/DIL), you will need an adapter also.
With the programmer you can read out the data from the original chip. After this you can save the data on your pc for later copies or directly program the data into the new chip.
Please note that special microcontrollers and PLD chips have a read protection. If the manufacturer sets this read protection, you can't read them out and therefore you can't make copies from them. Memory chips like Eproms, EEproms and Flash doesn't have such a read protection.
- Which chip packages are availalble and which are the differences between them?
- Which types of memory chips are available and which are the differences between them? How can I find a replacement chip?
- I can see only B58... / B59... numbers on my chip. What does they mean and which chip must I select in the programming software?