10 good reasons to put your trust in us:
We are both, manufacturer and specialized dealer for programming and measurement devices. As a manufacturer, we have comprehensive know-how a dealer can not offer. We can use this know-how to provide comprehensive and detailed advice.
As a specialized dealer, we can choose the best solutions provided by other manufacturers and add them to our product range for you. This way, we are able to offer you an extensive product range, ensuring the ideal solution for your application without being limited to our own brand.
Due to the great variety of applications and models, the sale of programming and measuring equipment involves in-depth consultation. We have accepted this challenge and can offer you the best possible technical consultation before your purchase, as well as free support after your purchase.
We specialized in programming and measurement equipment for nearly 20 years. During this time, our employees were able to develop extensive know-how which now benefits our customers.
We can offer you very good prices since we buy in large quantities. If you find an identical product cheaper at another dealer, we´ll give you the exact same price. In addition to that, you benefit from our excellent service! In order to claim this guarantee, you have to send us the written offer from the supplier or the link of the website on which the product is offered at a lower price.
This policy does not apply to offers from clearance items or out of stock items (remnants) as well as offers from third countries (non-EU).
The majority of the products we offer are constantly on hand in our warehouse in sufficiently large quantities. This allows us to handle orders as soon as we receive them without procurement. Please note the stock availability icon next to every product in our webshop.
We can offer you Standard, COD or Express Shipping via DHL and UPS. During the order process, the online shop shows you the shipping costs and methods available for your country.
We do ship worldwide, having served over 150 countries in the last few years.
If your company has a contract with a shipping company, such as DHL, UPS, Fedex or TNT, you can have them pick up your order at your expense after talking to our customer service. Please note that the pickup will have to be arranged by you and a small handling fee will be applied. You can also pick up your order in person at our location. In this case, please arrange your visit with our support staff ahead of time since we do not operate a retail store.
For orders above 200 Euro (net amount), we do not charge for shipping within all countries of the EU! This applies for standard shipments using the parcel couriers DHL and UPS (not Express and not COD). For orders below this amount and for shipments outside of these countries, our online shop calculates fair shipping charges based on our own costs.
You can also view the shipping costs on the following page without first having to put products into your cart: Online Shipping Cost Calculator
We accept payment via Bank Transfer, PayPal, Credit Card, Sofortüberweisung or COD. We are also glad to ship orders on account within Germany.
Ordering on account is also possible for new customers without prior registration. We reserve the right to refuse shipments on account and offer you one of our other payment methods in case of a poor credit check. The invoice must be paid within 14 days after receipt of the goods per bank transfer without applying any discounts.
We always welcome you as a customer, even for small orders. This allows you to, for example, simply order small items which may have been forgotten without having to worry about a minimum order amount.
We offer you a trial period of 30 days for most devices. If you are not 100% satisfied with the product, you can simply send it back within 30 days of delivery and we will refund the purchase price.
You will then be charged with the return shipping cost.
Shipping instructions for returning products: Be sure the product being returned is carefully packaged with crumpled paper or foam for protection. We cannot assume and liability for returned products arriving damaged due to inappropriate packing. Insurance is highly recommended. the return charges must be prepaid by the customer.
Preauthorization for returns is not required but the returned item must be accompanied by a copy of the original invoice. Please put the invoice into an envelope and fix this envelope on the packet outside. The invoice must be accessibly without opening the packet for tax reasons.
Important! These requirements and instructions apply to this 30 day trial period only. Your legal right to cancel is not affected.
We continue to be there for you after your purchase. If any questions arise, please do not hesitate to contact us. If a device should happen to fail, we vouch for the device warranty and ensure a fast repair, or promptly send you a replacement unit.
Your satisfaction is very important to us. Therefore, we try to solve every problem immediately if needed and are very accommodating.
Our products are already used successfully by over 40.000 customers in over 150 countries. In addition to many medium-sized businesses, we are esteemed by the giants of the industry, as well as agencies and institutes. You can look up a list of well-known customers and countries which we have already supplied here: References.