ISO 9001
ISO 9001:2015
We have successfully completed the certification audit by the German Institute for Quality & Certification GmbH and we are certified according to DIN ISO 9001:2015.
Our Batronix quality policy and company guidelines:
We want our customers to love us. That's why we make it easy, uncomplicated, fast and always very good.
- Easy ordering, return, repairs and communications processes for our customers.
- Uncomplicated implementation of customer requirements.
- Fast processing of support inquiries, fast delivery of orders and fast integration of new innovative products into our range of products.
- Particularly good customer service - in sales as well as in the technical support.
We want our suppliers to appreciate us. We can achieve more for our customers in cooperation with our suppliers. It is attractive for our suppliers to work with us.
- We offer our suppliers an attractive platform to sell their products.
- We maintain good contact with our suppliers.
We want our employees to enjoy being with us. Motivated employees ensure high quality in the processes.
- We provide well equipped workstations with ergonomic chairs, high-quality furniture and fast IT in a modern building.
- We maintain friendly relations with each other.
- Flexible working hours through flexitime and short-term and flexible holiday planning ensure employee satisfaction..
We want to continually adapt and improve the quality management system to new circumstances. The company and process goals are derived from the quality policy in order to encourage the management to take responsibility for the joint achievement of our quality goals and to identify with our core values.