Innovative Tools. Excellent Service.

service@batronix.com

+49 4342 90786-30

General Terms and Conditions

1. Scope

The following GTC apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity.

The following shall apply vis-à-vis entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with Batronix GmbH & Co KG.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided for this purpose and explained in the order process. By clicking on the order button, you make a binding offer regarding to the goods contained in the shopping basket. Confirmation of receipt of the order follows immediately after the order has been sent.

We will accept your offer within two days by:

issuing a declaration of acceptance in a separate e-mail, or
delivering the goods, or
where applicable, payment processing by our service provider or the payment service provider chosen by you. The time at which the payment transaction is carried out depends on the payment method selected in each case (see under "Payment").

Which alternative is relevant for you depends on which of the listed events occurs first.

3. Contract language, storage of the contract text

The following languages are available for the conclusion of the contract: German, English

We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

4. Terms of delivery

Shipping costs may apply in addition to the product prices. You will find more information about possible shipping costs in the offers.

You generally have the option of collecting the goods yourself from Batronix GmbH & Co. KG, Handelsweg 16, 24211 Preetz, Germany during our business hours from Monday to Friday from 8:00 am to 4:00 pm

5. Payment

The following payment methods are generally available in our shop:

On account (invoice)
We currently offer ordering on account for customers in Austria, Belgium, Denmark, Finland, Germany, Luxembourg, the Netherlands, Norway, Sweden and Switzerland. This option is available to private and business customers and can also be used by new customers without prior registration. We reserve the right to refuse delivery on account and offer you one of our other payment methods if the credit assessment is negative. The invoice must be paid by bank transfer within 30 days of receipt of the goods without deduction of any discount.

The invoice is to be paid within 30 days after receipt of the goods without deduction of discount by bank transfer to the account stated in the invoice. We reserve the right to offer purchase on account only after a successful credit assessment.

PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

Prepayment
If you choose payment in advance, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.

Cash on delivery
You pay the purchase price directly to the deliverer. There will be an additional charge of 5,90 Euro.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further instructions during the ordering process.

Cash payment at pickup
You pay the invoice amount in cash when you pick up your order.

6 Right of cancellation

You are entitled to the statutory right of cancellation in accordance with the following cancellation policy.

6.1 Cancellation policy for the delivery of goods

6.1.1 Right of cancellation

You have the right to cancel this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you who is not the carrier has taken possession of the last goods.

To exercise the right of cancellation, you must inform us (Batronix GmbH & Co. KG, Handelsweg 16, 24211 Preetz, Germany, servicebatronix.com, Phone: 49 4342 90786-0, Fax: 49 4342 90786-90) about your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail). You can use the attached sample cancellation form, but you do not have to do so.

The timely dispatch of the cancellation (BEFORE the expiry of the cancellation period) shall be sufficient to comply with the cancellation period.

6.1.2 Consequences of the cancellation

If you withdraw from this contract, we must repay all payments received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You must bear the costs of the return shipment. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
Contracts for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

End of the cancellation policy for the delivery of goods

6.2 Cancellation Policy for Provision of SERVICES

6.2.1 Right of cancellation

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must notify us (Batronix GmbH & Co. KG, Handelsweg 16, 24211 Preetz, Germany, servicebatronix.com, Phone: 49 4342 90786-0, Fax: 49 4342 90786-90) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, but you do not have to do so.

The timely dispatch of the cancellation shall be sufficient to comply with the revocation period.

6.2.2 Consequences of the cancellation

If you withdraw from this contract, we must repay all payments received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided compared to the total scope of the services provided for in the contract.

End of the cancellation policy for SERVICES

7. Retention of title

The goods remain our property until full payment has been made.

For entrepreneurs, the following shall apply in addition: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You are entitled to resell the goods subject to retention of title in the ordinary course of business to; you already now assign to us all claims from the resale - irrespective of a combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount; we accept this assignment. You remain authorised to collect the claims, but we may collect the claims ourselves insofar as you do not meet your payment obligations. We undertake to release the securities to which we are entitled at your request insofar as the realisable value of the securities exceeds the claims to be secured by more than 10 %.

8. Transport damages

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. If you fail to make a complaint or contact us, your legal claims and their enforcement, in particular your warranty rights, will not be affected. However, you will help us to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment.

9 Warranty and guarantees

9.1 Liability for defects

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The following restrictions and shortening of time limits do not apply to claims for damages caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health
in case of intentional or grossly negligent breach of duty as well as fraudulent intent
in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations).
within the framework of a promise of guarantee, insofar as such a promise has been agreed, or
insofar as the scope of application of the Product Liability Act is opened.

Restrictions vis-à-vis entrepreneurs

For entrepreneurs, only our own specifications and the manufacturer's product descriptions included in the contract shall be deemed agreed as the quality of the goods; public statements by the manufacturer or other advertising statements shall not be taken into consideration. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.

The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

Regulations vis-à-vis merchants

The obligation to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) applies to merchants. If you fail to make the notification regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed the defect.

9.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

For claims for damages caused by us, our legal representatives or vicarious agents, our liability is always unlimited.

in case of injury to life, limb or health,
in case of intentional or grossly negligent breach of duty,
in the case of warranty promises, insofar as agreed, or
insofar as the scope of application of the Product Liability Act is opened.

In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations), by us, our legal representatives or vicarious agents, the amount of liability shall be limited to the damages foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

11. Code of Conduct

We have committed ourselves to the Trusted Shops Code of Conduct:: Trusted Shops Quality Criteria: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

12. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. Consumers have the possibility to use this platform for the settlement of their disputes.

To settle disputes arising from a contractual relationship with a consumer or about the existence of such a contractual relationship, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Federal Universal Arbitration Board at the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, website. We will participate in a dispute resolution procedure before this body.

13. Final provisions

If you are an entrepreneur, German law applies excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the according to the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.