General Terms

These terms and conditions set out the basis on which you can visit our website (www.batronix.com), order and buy goods through our online delivery service.

Please read through these terms and conditions carefully before using this website. We reserve the right to vary these terms and conditions from time to time. In respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing the order. Please also read our Privacy Policy regarding your personal information.

If you have any questions or comments about this website, or want to ask us anything about our terms and conditions, please email us at servicebatronix.com, or by using the Contact link at the bottom of the page.

Payment

We accept the following methods of payment:

Bank Transfer (pre payment)
PAYPAL
CREDIT CARDS:
- Mastercard
- VISA
- American Express

Your account will be debited once your order has been processed and accepted. All transactions are in EURO and include VAT where applicable.

Returns

We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.

Please note that refunds can only be made to the card or PayPal account that was originally used to purchase the goods.

If possible please return the items in their original undamaged box/packaging and accompanied by a returns note, but this is not required.

Under distance selling regulations, you have the right to cancel your order within 14 days from receipt of goods.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

Batronix GmbH & Co. KG
Handelsweg 16
24211 Preetz
Germany

E-Mail: servicebatronix.com

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the this model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you experience any difficulties with returning goods please contect us.

All of this is in addition to and does not affect your statutory rights.

Acknowledgement & Acceptance Of Order

We will notify you by e-mail to confirm receipt of your order, however our acceptance of your order will take place upon your click on the button "Buy now".

Privacy & Security

We are committed to protecting your privacy and security of information given to us for the purposes of processing your order. For full details please refer to our Privacy policy.

cross-through pricing

All items displaying cross through pricing have been offered for sale in our stores or online at the original price shown. The original price is the highest price at which the item has been offered for sale.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Batronix. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Online Dispute Resolution

The European Commission established a European Online Dispute Resolution platform (ODR platform). The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It is accessible under: https://ec.europa.eu/odr

Law, Jurisdiction & Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with German Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of Germany. All contracts are concluded in German or English language.